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Inside ITIL Version 5: Debunking Myths & Exploring the Product + Service Model

  •  
  • April 15, 2026
  • 2:00 - 3:00 PM PST
  • ZOOM Webinar

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  • April 15, 2026
  • 2:00 - 3:00 PM PST
  • ZOOM Webinar

Do not miss our future Xposiums,
sign up for the newsletter

Subscribe

Do not miss our future Xposiums,
sign up for the newsletter

Subscribe

Inside ITIL Version 5: Debunking Myths & Exploring the Product + Service Model

Why this matters

IT service management is at a point of meaningful evolution. With the introduction of ITIL Version 5, the focus is expanding from traditional service frameworks to a more integrated product and service lifecycle approach, aligned with AI-enabled and digital-first organisations.

This shift has naturally raised important questions. Is ITIL Version 5 a significant transformation or a steady progression? Does ITIL 4 continue to remain relevant? And which of the changes will truly impact day-to-day work?

This Xposium is designed to address these questions with clarity—offering practical insights without unnecessary complexity.

 

What You Will Gain in Just 1 Hour

  • A clear and structured understanding of ITIL Version 5 and its practical relevance
  • Insight into how value is co-created across the end-to-end product and service lifecycle
  • Perspective on the role of AI in shaping IT service management practices
  • Clarity on how ITIL Version 5 builds on ITIL Version 4 and what it means for your current knowledge
  • A structured approach to evaluating your learning and upskilling priorities

 

Agenda

  • MythBusters: Examine common misconceptions through interactive discussion
  • What Has Changed: Understand the integrated product and service lifecycle and its role in value co-creation
  • AI and Digital Impact: Explore how ITIL Version 5 aligns with emerging technologies and modern ways of working
  • ITIL Version 4 vs ITIL Version 5: Identify what remains relevant, what has evolved, and what may be overstated
  • Learning and Upgrade Strategy: Understand practical next steps for skills development and certification

 

Who should attend

This session is relevant for professionals involved in delivering and managing technology-enabled services, including:

  • IT Service Management professionals
  • Product Managers and Product Owners
  • ITIL Version 5 certified professionals evaluating next steps
  • DevOps, SRE, and operations teams
  • Technology and digital transformation leaders

 

About the Speaker

Join this focused and practical session to understand ITIL Version 5 and its implications for your role.

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About the Speaker

*We are giving away FREE seats to our popular trainings for the #EngagementStarChallenge Winners! How to enter and win the giveaway? Step 1: Register to enter  Register Now to secure your FREE spot for the Xposium Step 2: Share and use the hashtag #AGDataScience  Share these FREE event details with your friends and use the hashtag #AGDataScience on social media. Bonus points guaranteed! Step 3: Join the 1-hour Zoom session and be a webinar rockstar Join us on September 22 for the live Xposium and participate actively. There will be interactive polls, live feedback session, and surprise on-the-spot questions asked during the webinar – make sure you join all the activities with enthusiasm. Remember, the more you engage, the closer you get to becoming our Engagement Star. Here are some tips:
  • Ask & Win: Ask insightful questions during the Q&A sessions or share your thoughts in the chat. The participant who contributes the most valuable question or comment will win a special prize.
  • Interactive Polls: Participate in our interactive polls throughout the event. Your opinions matter, and each poll you engage with gets you closer to becoming our Engagement Star.
  • Share the Spark: Spread the knowledge! Share a key takeaway from the webinar on your social media with the hashtag #AGXDataScience. The most creative and impactful share wins a fantastic reward.
  • Live Feedback Leader: We value your thoughts! Provide live feedback on the content and presentation quality. The participant who gives the most constructive feedback wins a coveted spot in our feedback panel.
  • Answer Challenge: Are you a quick thinker? Engage with our surprise on-the-spot questions during the event. The participant with the most accurate and creative answers wins a spotlight feature.
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Step 4: Win big and take home the fantastic prizes!  We will announce the winner at the end of the event. Here are the prize details:  1st Prize: 2 Free Seat to MS Excel Advance this October 19-20 2nd prize: 1 Free Seat to Data Storytelling this September 25-26/Dec 18-19 Join us and have a blast!
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*To avail the exclusive 20% off across our selected trainings, join us for the FREE Xposium.

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