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Service Integration & Management (SIAM) Practitioner

Learn how to Manage Multiple Service Providers to Achieve Common Goal


As more and more organizations are moving towards outsourced, co-sourced, or multi-sourced operating models, management of internal and external service providers becomes more difficult. Service management practices that don’t currently offer integration functionality will struggle to keep up in a crowded ecosystem. As there is an increasing number of organizations that move towards to flexibility afforded by working with multiple vendors and partners, the need for Service Integration and Management will only increase


Key Highlights

  • This immersive training teaches how service integration and management delivers value and how it can be implemented within the organization.
  • Covers implementation structures, governance, tools and data considerations used in the SIAM ecosystem.
  • Conducted by certified and accredited instructors who will help you master a structured curriculum supplemented with real-world simulations, case studies, chapter-end assessments, more.
  • Prepares you for the SIAM™ Foundation Certification Exam by EXIN

Training Options

Virtual Instructor-Led

  • Self-Paced Learning
  • Live, online classroom training by top instructors and practitioners
  • Lifetime access to high-quality self-paced elearning content curated by industry experts
  • 24×7 learner assistance and support


  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise-grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support



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Pre-requisites for Service Integration & Management (SIAM) Practitioner

For Virtual Training:
1. Computer/ Laptop with Microphone & Camera in working condition
2. Good Internet
3. Access to Google Forms / MS Forms


Service Integration & Management (SIAM) Practitioner Course Curriculum

Introduction to Service Integration and Management (SIAM)
  • What is SIAM?
  • The History of SIAM
  • The Purpose of SIAM
  • The Scope of SIAM
  • SIAM and the Business Strategy
  • Value to the Organization
SIAM Implementation Roadmap
  • Discovery & Strategy
  • Plan & Build
  • Implement
  • Run & Improve
SIAM structures
  • Externally sourced service integrator
  • Internally sourced service integrator
  • Hybrid service integrator
  • Lead supplier as service integrator


SIAM Roles & Responsibilities
  • Differentiation of Roles in a SIAM Ecosystem
  • Customer Organization
  • Service Integrator
  • Service Provider
  • Governance Roles
  • Operational Roles
  • Service Desk in a SIAM Ecosystem
SIAM Practices
  • People Practices
  • Process Practices
  • Measurement Practices
  • Technology Practices
Processes to Support SIAM
  • Different Processes
    • Process Purpose
    • SIAM Considerations
    • Activities
    • Metrics
    • Inputs and Outputs
SIAM cultural considerations
  • Cultural change
  • Enabling Collaboration and cooperation
SIAM Challenges and Risk
  • Building the Business Case
  • Level of Control & Ownership
  • Legacy Contracts
  • Commercial Challenges
  • Security
  • Cultural Fit
  • Behaviors
  • Measuring Success
  • Trust / Eliminating Micro-Management
SIAM and Other Practices
  • IT Service Management
  • Lean
  • COBIT®
  • DevOps
  • Agile
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Inquiry For:

Who should Attend?

  • IT Professionals/Practitioners
  • Service Delivery Managers
  • Project, Process and Program Managers
  • Change Managers
  • Business Relationship Managers
  • Process Architects
  • Supplier Managers
  • Organizational Change Practitioners




“Great presentation and interactive tutorial especially with having quizzes.”

Technology Consulting Associate


“Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.”

Anti-Spam Research Engineer, Machine Learning


“I would like to commend the Trainer for the intuitive lectures. He did not run out of examples for us to better understand the topics.”

Service Integration & Management (SIAM) Practitioner - FAQs


SIAMs allows organizations to manage the IT and other services provided by a host of vendors and to get a particular handle on the complexities involved in juggling relations among myriad activities

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

In the current business environment, organizations are Increasingly organizations are relying on multiple specialist suppliers to support in service delivery to their customers. In light of this, it is important  to know about how SIAM works. Even if your organization hasn’t implemented a SIAM approach yet, it is very useful to understand the processes, risks and best practices so that you can apply them and reap the benefits

There are no prerequisites to attend this course

  • Understand SIAM core concepts and processes 
  • Establish a SIAM ecosystem to better organize the organization’s resources;
  • Better support during a SIAM implementations & reduce risks 
  • Integrate services by using different structures based on SIAM practices and methodology;
  • Determine SIAM roles and responsibilities in processes and the organization;
  • Better select the most appropriate SIAM practices in line with the organization’s environment and maturity

Absolutely. Our course is designed by industry experts. We offer multiple value added resources in a blended learning approach along with collaborative templates for hands-on exercises.

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience

This course is conducted by highly qualified and accredited instructors


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Inquiry For:


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