The ITIL® Foundation (Version 5) is an entry-level certification that introduces the core principles, concepts, and practices of ITIL for today’s AI-driven, digital-first world. It provides foundational knowledge of the updated ITIL framework, which broadens the focus beyond traditional IT service management to encompass end-to-end digital product and service management. The certification equips professionals with essential skills to align strategy, operations, and customer experience—helping organizations improve agility, maintain compliance, and deliver sustained value in a rapidly evolving digital landscape.

TheITIL® Foundation (Version 5) certification exam consists of 40 multiple-choice questions, with a passing score of 65% (26 correct answers), to be completed within 60 minutes.

10-15 days after you take the ITIL® Foundation(Version 5) certification exam. 

There are no prerequisites to attend this course. Learners need to successfully pass the ITIL ®  Foundation (Version 5) Certification Exam to get the Certification.

If you hold ITIL® 4 Foundation, you do not need to retake Foundation. ITIL (Version 5) is an evolution, not a replacement. Your ITIL 4 Foundation is fully recognised as a prerequisite for all advanced ITIL® (Version 5) qualifications. You can move directly into the new Version 5 learning paths and designations.

If you hold ITIL v3 Foundation, it is recommended to complete ITIL® (Version 5) Foundation training and pass the exam to transition. Version 5 introduces significant new content and updated practices compared to v3, so refreshed learning is considered essential to ensure you are fully prepared for modern, digital and AI-enabled environments.

You will master key ITIL terms and concepts, understand service management processes, apply value stream mapping, integrate AI and frameworks like DevOps and PRINCE2 and drive improvements using the ITIL Value System.

Absolutely. Our course is designed by industry experts. We offer multiple value-added resources in a blended learning approach along with collaborative templates for hands-on exercises.

The virtual classroom is highly interactive, with expert-led sessions, hands-on activities and module-wise learning checks to enhance your learning experience.

The instructors are globally recognized IT service management experts, certified by AXELOS and PeopleCert, with real-world experience.

All PeopleCert Global Best Practice certifications must be renewed every three years. As an accredited partner, we can support you with a smooth, hassle-free renewal process. We also offer pathways to the next-level certifications—earning one can automatically renew your current certification while also awarding you the higher-level credential.

Note: Candidates who choose not to renew their certification within 3 years of the award date will still be included on the Successful Candidates Register (SCR) but a note will be added to their record to indicate that their certification is not aligned with current certification requirements.

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