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ITIL® 4 Foundation Certification Training

The pace of change facing professionals is exponential



ITIL® 4 is a flexible, end-to-end operating model for the creation, design and management of IT-enabled products and services. It is the evolution of the well-established framework, ITIL, which provides comprehensive, practical & proven guidance to global organizations and professionals for over 30 years.  The 2 days ITIL 4 Foundation with APEX Global Learning, is a fast track program to get your career future-proofed to help you thrive. 

ITIL ® 4-Foundation-Overview-Image

Key Highlights

  • This immersive training enables you to Drive creation, delivery, continual improvement of tech-enabled products and services
  • Acquips you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. 
  • Conducted by certified and accredited instructors who will help you master a structured curriculum supplemented with real-world simulations, case studies, chapter-ebd assessments, more.
  • Prepares you for the ITIL® 4 Foundation Certification Exam

Training Options

Virtual Instructor-Led

  • Self-Paced Learning
  • Live, online classroom training by top instructors and practitioners
  • Lifetime access to high-quality self-paced elearning content curated by industry experts
  • 24×7 learner assistance and support


  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise-grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support



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Pre-requisites for ITIL® 4 Foundation Certification Training

For Virtual Training:
1. Computer/ Laptop with Microphone & Camera in working condition
2. Good Internet
3. Access to Google Forms / MS Forms


ITIL® 4 Foundation Certification Training Course Curriculum

Understand the key concepts of service management
  • Core Definitions
  • key concepts of creating value with services
  • key concepts of service relationships:
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
  • Nature, use and interaction of the guiding principles
  • Use of guiding principles
Understand the four dimensions of service management
  • Understand the four dimensions of service management


Understand the purpose and components of the ITIL service value system
  • The ITIL service value system
Understand the activities of the service value chain, and how they interconnect
  • Interconnected nature of the service value chain and how this supports value streams
  • Purpose of value chain activities
Know the purpose and key terms of 15 ITIL practices
  • Purpose of the 15 Core ITIL practices
  • Core ITIL terms and their definitions
Understand 7 ITIL practices
  • The 7 ITIL practices in detail, excluding how they fit within the service value chain:
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Who should Attend?

ITIL® Foundation is suitable for professionals:

  • Working in ITSM aligned organizational units
  • Aspiring to understand the basics of ITIL Framework
  • in-charge of implementing ITSM within an organization or having any ITSM role
  • Who play a role in the service value system
  • Who are enabling DevOps transformation or Digital Transformation in an organization
  • Who have roles in IT Operations of any organization




Great presentation and interactive tutorial especially with having quizzes

Technology Consulting Associate


Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.

Anti-Spam Research Engineer, Machine Learning


“I would like to commend the Trainer for the intuitive lectures. He did not run out of examples for us to better understand the topics.”

ITIL® 4 Foundation Certification Training - FAQs


ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

To receive the ITIL Foundation Certification, you must:

1. Complete the ITIL v4 certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in      60 minutes

10-15 days after you take the ITIL V4 certification exam. 

There are no prerequisites to attend this course. Learners need to successfully pass the ITIL ® 4 Foundation Certification Exam to get the Certification.

By the end of this ITIL ® 4 Foundation Certification program,, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework..

Absolutely. Our course is designed by industry experts. We offer multiple value added resources in a blended learning approach along with collaborative templates for hands-on exercises.

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.

This course is conducted by highly qualified and accredited instructors.

Starting in 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. As we are accredited partners, we can support you with a smooth renewal process.


Note: Candidates that choose not to renew their certification within 3 years of the award date will still be included on the Successful Candidates Register (SCR) but a note will be added to their record to indicate that their certification is not aligned with current certification requirements.


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