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Home Courses IT Service, Governance & Architecture ITIL® 4 Foundation Certification Training

ITIL® 4 Foundation Certification Training

The pace of change facing professionals is exponential

Overview

ITIL® 4 is a flexible, end-to-end operating model for the creation, design and management of IT-enabled products and services. It is the evolution of the well-established framework, ITIL, which provides comprehensive, practical & proven guidance to global organizations and professionals for over 30 years. The 2 days ITIL 4 Foundation with APEX Global Learning, is a fast track program to get your career future-proofed to help you thrive.

Key Highlights

This immersive training enables you to Drive creation, delivery, continual improvement of tech-enabled products and services
Acquips you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle.
Conducted by certified and accredited instructors who will help you master a structured curriculum supplemented with real-world simulations, case studies, chapter-ebd assessments, more.
Prepares you for the ITIL® 4 Foundation Certification Exam

Training Options

Virtual Instructor-Led
Training

Self-Paced Learning
Live, online classroom training by top instructors and practitioners
Lifetime access to high-quality self-paced elearning content curated by industry experts
24×7 learner assistance and support

CORPORATE
TRAINING

Customized learning delivery model (self-paced and/or instructor-led)
Flexible pricing options
Enterprise-grade learning management system (LMS)
Enterprise dashboards for individuals and teams
24×7 learner assistance and support

Enroll

Pre-requisites

Pre-requisites for ITIL® 4 Foundation Certification Training

For Virtual Training:
1. Computer/ Laptop with Microphone & Camera in working condition
2. Good Internet
3. Access to Google Forms / MS Forms

Curriculum

ITIL® 4 Foundation Certification Training Course Curriculum

Understand the key concepts of service management

Core Definitions
key concepts of creating value with services
key concepts of service relationships:

Understand how the ITIL guiding principles can help an organization adopt and adapt service management

Nature, use and interaction of the guiding principles
Use of guiding principles

Understand the four dimensions of service management

Understand the four dimensions of service management

Understand the purpose and components of the ITIL service value system

The ITIL service value system

Understand the activities of the service value chain, and how they interconnect

Interconnected nature of the service value chain and how this supports value streams
Purpose of value chain activities

Know the purpose and key terms of 15 ITIL practices

Purpose of the 15 Core ITIL practices
Core ITIL terms and their definitions

Understand 7 ITIL practices

The 7 ITIL practices in detail, excluding how they fit within the service value chain:

Who should Attend?

ITIL® Foundation is suitable for professionals:

Working in ITSM aligned organizational units
Aspiring to understand the basics of ITIL Framework
in-charge of implementing ITSM within an organization or having any ITSM role
Who play a role in the service value system
Who are enabling DevOps transformation or Digital Transformation in an organization
Who have roles in IT Operations of any organization

Reviews

SAP IM/WM LEAD

Unilab

Great presentation and interactive tutorial especially with having quizzes

Technology Consulting Associate

PwC

Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.

Anti-Spam Research Engineer, Machine Learning

TrendMicro

“I would like to commend the Trainer for the intuitive lectures. He did not run out of examples for us to better understand the topics.”

ITIL® 4 Foundation Certification Training - FAQs

FAQs

What is the ITIL Foundation Certification

ITIL 4 Foundation is the most widely acknowledged entry-level ITIL certification available for IT professionals. This newest ITIL v4 certification training for the ITIL framework is designed to introduce learners to the management of modern IT-enabled services, including key concepts and common language used in the ITIL services lifecycle.

What is the format for the ITIL ® 4 Foundation Certification Exam?

To receive the ITIL Foundation Certification, you must:

1. Complete the ITIL v4 certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

How long will it take to receive my ITIL ® 4 Foundation exam results?

10-15 days after you take the ITIL V4 certification exam.

What are the eligibility criteria for this course and the certification?

There are no prerequisites to attend this course. Learners need to successfully pass the ITIL ® 4 Foundation Certification Exam to get the Certification.

What can I expect to accomplish by the end of this course?

By the end of this ITIL ® 4 Foundation Certification program,, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework..

Are the training materials effective?

Absolutely. Our course is designed by industry experts. We offer multiple value added resources in a blended learning approach along with collaborative templates for hands-on exercises.

What will the virtual classroom experience be like?

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.

Who are the instructors?

This course is conducted by highly qualified and accredited instructors.

Does my ITIL ® 4 Foundation Certificate expire?

Starting in 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. As we are accredited partners, we can support you with a smooth renewal process.

Note: Candidates that choose not to renew their certification within 3 years of the award date will still be included on the Successful Candidates Register (SCR) but a note will be added to their record to indicate that their certification is not aligned with current certification requirements.

Have more doubts?

Let’s Connect [email protected]

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