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Design Thinking Practitioner

Reimagine the entire customer journey using a customer-centric approach to problem-solving



In these dynamic and unpredictable environments, even if we manage to find the most carefully crafted solution, that might end up failing due to short shelf life. AND that is why we need a design thinking approach. To be precise, Design thinking is a human-centered, iterative problem-solving process of discovery, ideation, and experimentation that employs various design-based techniques to gain insight and yield innovative solutions for virtually any type of organizational or business challenge.


Key Highlights

  • This immersive 16-hour action-oriented workshop enables you to work in small teams, guided by the design facilitator to experience a customer-centric approach to problem-solving through
  • Teaches you how to re-image the end-to-end customer experience journey.
  • Provides a handson experience of human-centered, iterative problem-solving process of discovery, ideation, and experimentation
  • Conducted by experienced instructors who will help you embrace in all the phases of design thinking with 10+ Powerful Case Studies.

Training Options

Virtual Instructor-Led

  • Self-Paced Learning
  • Live, online classroom training by top instructors and practitioners
  • Lifetime access to high-quality self-paced elearning content curated by industry experts
  • 24×7 learner assistance and support


  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise-grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support



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Pre-requisites for Design Thinking Practitioner

For Virtual Training:
1. Computer/ Laptop with Microphone & Camera in working condition
2. Good Internet
3. Access to Google Forms / MS Forms


Design Thinking Practitioner Course Curriculum

Module 1: Main Principles of Design Thinking
  • Design Thinking Framework Definition and Overview
  • Traditional thinking versus design thinking
  • Design Thinking Perspectives
  • Three perspectives of human-centered design: Desirability, feasibility, and viability
  • Benefits of design thinking
  • How design thinking can improve our innovative ability and personal effectiveness
Module 2: EMPATHIZE Stage
  • To gain an understanding of the experience, situation and emotion of the user for whom you are designing through observation, engagement and immersion techniques
  • Learn how to apply tools such as personas, empathy map and user feedback
  • Scripts Business Services
Module 3: DEFINE Stage
  • To process and synthesize the findings in order to form a user Point of View (POV) that you will address by identifying the user, his/her needs and insights gathered
  • Learn how to apply tools such as POV, How Might We (HMW), stakeholder map, customer journeys, context map and opportunity map
Module 4: IDEATE Stage
  • To focus on idea generation, translate problems into solutions, and explore a wide variety and large quantity of ideas that go beyond the obvious solutions to a problem
  • Divergent and convergent ideation methods
  • Learn how to apply ideation techniques (e.g. Brain-writing, Nyaka method, SCAMPER, What if, etc.) and tools such as sketches, prioritization matrix, affinity diagram and idea evaluation matrix
Module 5: PROTOTYPE Stage
  • To build to think – A simple, cheap and fast way to shape ideas so you can experience and interact with them
  • Learn how to apply tools such as developing physical prototypes, wireframes and storyboards
Module 6: TEST Stage
  • To ask for feedback on your prototypes, so as to learn about your user, reframe your POV and refine your prototype
  • Learn how to apply tools such as user feedback, observation and evaluation matrix
Case Studies/Exercises/ Roleplays
  • Case Studies/Exercises/ Roleplays
Wrap-Up Discussion
  • Wrap-Up Discussion
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Inquiry For:

Who should Attend?

  • Business Executives/ Technical Professionals/Teams from all roles and industries looking to:
  • Add design thinking to their toolkit
  • Create a more collaborative and customer-centric team
  • Become more experimental and unlock their creative potential


Transformation Manager


“The session met its purpose. I learned a lot about Design Thinking. It is great to have activities,our first step to apply design thinking in our work.”

Customer Experience & Trade Marketing officer


The trainer is very good in training. The people, the whole process of design thinking! Kudos to the trainer, we understand and while on training.

Customer Experience & Trade Marketing officer


It’s very nice training, I gained so much knowledge that would help me in my current role.

Design Thinking Practitioner - FAQs


Design Thinking is immensely useful in tackling problems that are not appropriately defined so that the problem can be reframed in human-centric ways, creating many ideas in brainstorming sessions, and adopting a hands-on approach in prototyping and testing. This is a perfect blend of Human Desirability, Technology Feasibility, and Economic Viability.

Design Thinking is a process used to fix highly complex problems in a human-centric way. It helps you to understand and prioritizes tangible outcomes, allowing you to focus on solutions rather than fixing obstacles and challenges. You will be able to optimize the way you work with your team and other stakeholders.

Absolutely. Our Design Thinking Practitioner course is designed by industry experts. We offer multiple value added resources in a blended learning approach along with collaborative templates for hands-on exercises.

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.

The trainers are highly qualified and certified industry experts in the Design Thinking & Innovation subject area.


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