How to Turn Customer Complaints into Compliments

For most industries, the Christmas season is perhaps the most important part of the fiscal year. In a survey by the Prosper Insights & Analytics, an average customer usually spends $935.58 for cards, gifts, food and decorations for Christmas. The survey also found that consumers can be persuaded to spend more—about 87 percent of customers […]

Industries with the Most Customer Complaints

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Customers are the lifeline of every business. Therefore, it is important for an organization to develop and maintain good customer service practices. In a 2011 survey by American Express, researchers found that 78 percent of customers terminated a transaction or didn’t push through with an intended purchase because of a bad customer service experience. In […]