How to Turn Customer Complaints into Compliments

For most industries, the Christmas season is perhaps the most important part of the fiscal year. In a survey by the Prosper Insights & Analytics, an average customer usually spends $935.58 for cards, gifts, food and decorations for Christmas. The survey also found that consumers can be persuaded to spend more—about 87 percent of customers […]

Industries with the Most Customer Complaints

Person Working on laptop to know about Disaster Recovery Practitioner.

Customers are the lifeline of every business. Therefore, it is important for an organization to develop and maintain good customer service practices. In a 2011 survey by American Express, researchers found that 78 percent of customers terminated a transaction or didn’t push through with an intended purchase because of a bad customer service experience. In […]