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ITIL® 4 Specialist: Create, Deliver and Support Certification Training

Discover IT's ‘Core’: Navigate the Engine Room of Digital Processes



The ITIL ® 4 Specialist: Create, Deliver, and Support program is designed for IT practitioners aiming to integrate diverse value streams and activities in the creation, delivery, and support of IT-enabled products and services, along with associated practices, methods, and tools.

The 3-day course empowers participants to elevate existing processes, adeptly manage IT teams, optimize value streams and workflows, align digital services with business strategies, refine service development practices, and seamlessly integrate emerging technologies. Furthermore, the program places a significant emphasis on incorporating Lean, Agile, and DevOps methodologies, thereby furnishing a well-rounded skill set for proficient and strategic IT service management.

Key Highlights

  • 24-hour virtual live training by an accredited & expert trainer.
  • AXELOS-approved training material & a unique training approach.
  • Module-wise learning checks and 240+ practice questions.
  • Immersive learning with real-world simulations and case studies tailored for South East Asia.
  • Prepares you for the ITIL® 4 Specialist: Create, Deliver, Support Certification Exam.

Training Options

Virtual Instructor-Led

  • Self-Paced Learning
  • Live, online classroom training by top instructors and practitioners
  • Lifetime access to high-quality self-paced elearning content curated by industry experts
  • 24×7 learner assistance and support


  • Customized learning delivery model (self-paced and/or instructor-led)
  • Flexible pricing options
  • Enterprise-grade learning management system (LMS)
  • Enterprise dashboards for individuals and teams
  • 24×7 learner assistance and support



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Pre-requisites for ITIL® 4 Specialist: Create, Deliver and Support Certification Training

Participants must have successfully attained ITI4 Foundation Certification to be able to sit for the ITIL® 4 Create, Deliver & Support (CDS) exam.

For Virtual Training:

  1. Computer/ Laptop with microphone & camera in working condition
  2. Good internet
  3. Access to Google Forms / MS Forms
  4. Must have completed ITIL® 4 Foundation Certification


Course Curriculum

Module 1: Service Value Stream to Create, Deliver and Support Services
  • Organizational structure and collaborative team dynamics
  • Employee satisfaction management and positive communications
  • ‘Shift-Left’ approach for customer-oriented mindset
  • Plan, Manage: Team collaboration, workforce planning, and continual improvement culture
  • Use and Value of Information and Technology like Integrated service management toolsets, Reporting and advanced analytics, RPA, AI, CI/CS, and more
Module 2: ITIL Practices to Create, Delivery and Support
  • Value stream to design, develop, and transition new services
  • ITIL practices for Service Value Streams – New Services
  • Value stream for user support
  • ITIL practices Service Value Streams – User Support
Module 3: Create, Deliver, and Support Services
  • Co-ordination, Prioritize and Structure Work and Act
  • Understand Service Value System’s Use and Value
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Who should Attend?

The ITIL® 4 Specialist: Create, Deliver, and Support certification is best suited for the following professionals:


  • IT Service / Department Managers involved in providing IT services
  • ITSM Practitioners directly working with stakeholders, customers, or handling partners and suppliers
  • IT Service Management Professionals
  • Individuals accountable for overseeing the complete delivery of IT-enabled products and services
  • Current holders of ITIL qualifications seeking to broaden their expertise


Anti-Spam Research Engineer, Machine Learning


I would like to commend the Trainer for the intuitive lectures. He did not run out of examples for us to better understand the topics.

Technology Consulting Associate


Very nice learning experience. Lots of real world examples and the trainer made it easy to understand the topics.



Great presentation and interactive tutorial especially with having quizzes



The training has been designed to validate your knowledge and help you design, develop, and transition a value stream using best ITIL® practices. Participants mastering our ITIL® 4 Specialist frameworks will be able to improve their business by implementing methods of service quality and improvement tools to deliver innovative and competitive technology services to customers.

This course is for anyone who wishes to enhance their expertise in the end-to-end delivery of IT-enabled products. However, the participant should have achieved ITIL® 4: Foundation certification to sit for the ITIL® 4 Specialist: Create, Deliver, and Support Certification Exam.

The format of the exam is:

  • Type: Multiple choice, closed book exam
  • Duration: 90 minutes
  • No. of questions: 40
  • Passing score: 70%
  • Closed book

Candidates are eligible to retake the exam as many times as they wish, however, it comes with a price.

APEX Global Learning delivers training experience assisted by our industry-accredited expert trainers skilled in ITSM and IT operations.

Our engaging self-learning materials, real-time case simulations, and performance insights provide a comprehensive blended learning journey to help you learn, practice, and assess where you are to where you want to get. 

Starting in 2023, all PeopleCert Global Best Practice certifications will need to be renewed after 3 years. As we are accredited partners, we can support you with a smooth renewal process.

Note: Candidates that choose not to renew their certification within 3 years of the award date will still be included on the Successful Candidates Register (SCR) but a note will be added to their record to indicate that their certification is not aligned with current certification requirements.

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improve your online training experience.

Have any more questions? Please email us at [email protected] and we will be happy to get back to you.


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