Technology Consulting Associate
PwC
Very nice learning experience. Lots a of real world examples and the trainer made it easy to understand the topics.
Master Prompt Engineering and AI Workflows for Customer Service
Overview
The global economy is undergoing a massive technological shift, with Artificial Intelligence projected to drive $15.35 trillion in growth by 2030. Customer service is evolving rapidly: businesses embracing AI report up to 25% higher satisfaction through faster responses, personalized interactions and seamless automation of routine tasks. To compete, organizations must leverage Machine Learning and Natural Language Processing across the entire consumer journey.
This intensive 2-day program participants will build the literacy, vocabulary and mental models needed to map AI to their customer service landscape, use today’s leading GenAI tools productively and think clearly about where to invest for ROI. Through hands-on work with ChatGPT, Claude, Gemini, Perplexity and AI-powered Data Analysis exercises, participants will leave equipped to lead conversations about AI in their function — and walk away with a personal 1-pager outlining what to pilot, what to measure and what to avoid.
Enroll
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Contact us
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Pre-requisites
There are no prerequisites to attend this course. However, we highly recommend the following to leverage the best out of this training:
Pre-requisites
There are no prerequisites to attend this course. However, we highly recommend the following to leverage the best out of this training:
Curriculum
Introduction to AI in Customer Service
Core AI TechnologiesÂ
Turning Customer Data into Actionable Insights
AI for Customer Service
Delivering Exceptional Customer Experiences with AI
Ethics, Transparency & Regulatory Compliance
The Evolving Landscape of AI in Customer Service
Crafting Your Organisation’s AI Strategy
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FAQs
This course is ideal for Customer Experience professionals, Customer Service Managers & Executives, Business Leaders, Team Leads and Organizational Strategists who want to understand, adopt and apply AI tools and workflows to improve customer service, operational efficiency and decision-making.
No prior experience or prerequisites are required to attend this course. For virtual sessions, participants should have a laptop/computer with a stable internet connection, a working microphone and camera, and access to Google Forms or MS Forms for activities and assessments.
You will gain a strong understanding of AI and GenAI concepts, learn how to use tools like ChatGPT, Claude, Gemini and Perplexity for customer service, apply prompt engineering techniques, turn customer data into actionable insights and build practical AI strategies for improving customer experience, efficiency and decision-making.
This course provides hands-on experience with leading AI tools, practical frameworks for customer service transformation, guidance on ethical and responsible AI use and a clear roadmap for AI adoption. Participants will leave with actionable skills, AI implementation ideas and a personalized 1-page action plan to drive measurable business impact.
The course will be delivered as a LIVE virtual instructor-led training program, featuring interactive sessions, practical demonstrations, hands-on activities and real-time engagement with the trainer and participants.
Yes, the program includes multiple hands-on exercises and practical workshops, including working with ChatGPT, Claude, Gemini and Perplexity, prompt engineering practice, AI-assisted customer service tasks and a live activity where participants transform customer data from CSV files into Tableau dashboards and AI-driven insights using Google Sheets, Tableau and GenAI tools.
Absolutely. No coding or prior AI knowledge is needed.
Enrollment can be completed through our website or by contacting our team directly at [email protected]
Participants will receive a Training Manual, Quick Reference Cards with practical AI prompts for ChatGPT, Claude, Gemini & Perplexity and a Personal 1-Page Action Plan to support real-world implementation.These resources support your continued learning and practical application of the course content.
Yes, you will receive an official certificate of Achievement from APEX Global Learning once you successfully complete the course.
Yes, course materials and supporting resources will be accessible after the training.
Yes, the course includes opportunities for networking with fellow professionals, industry experts and course instructors, fostering valuable knowledge exchange and collaboration.
Let’s connect! Reach out to us at [email protected]